Welcome to the Australian Achiever Customer Service Awards

The Australian Achiever Award system is undergoing changes with the retirement of current Directors. However, it is staying in family hands with transfer of The Award programme to the Directors’ daughter, Jody Harwood. Please be patient with us during this changeover. Contact details will be posted as they are established. In the meantime, if urgent, you can contact Geoff Harwood on 0414 367 579.

The Australian Achiever Awards measures, recognises and rewards the success of your customer service delivery.

Since 1998, our process has successfully helped businesses across Australia to measure and improve their customer service focus.  We go directly to your nominated customers, for their confidential input and feedback.

Your business will benefit from:

  • measuring your customers’ needs so that you can adjust your service strategies accordingly; and
  • Encourage, recognise and promote excellence in customer serviceaccessing a powerful marketing tool – the Australian Achiever logo.  Use of this logo encourages people to choose your business before your competitors.


We run these awards for a separate business category every week for every State and Territory in Australia.

Our measurement is based solely on customer service issues and on Customer Service ratings which are scored on feedback from your customers in a uniquely quantifiable, unbiased and objective process.

Australian Achiever staff remain at arms-length, divorced from any influence that could affect the results.