Reach a wider market
An Australian Achiever Award is indisputable proof of your genuine care for your customers. It encourages people to choose you before your competitors.
Hundreds of good businesses enter this Award year after year to build their reputation for consistent good service and add real substance to business goodwill. These Awards highlight that distinctive edge.
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Showcase your customer service
If you want to showcase your business's great customer service skills, these Awards will help you.
The Australian Achiever Awards are for businesses that practice sound customer service skills. Businesses that are sincere about good customer service are always the best to deal with. The result is business growth through customer loyalty, endorsement and referral.
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Upcoming categories
Function, Conference, Event & Exhibition - closing 7th May
Printing & Graphic Design - closing 14th May
Security Industry - closing 4th June
Computer Systems & Software - Closing 2nd July
Transport, Delivery & Freight - Closing 2nd July
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Our Gallery of Best Businesses
These are businesses who enter over and over again – some for every year since our inception in 1998. They recognise how this Award adds value to their image and credentials.
It gives them:
- a powerful marketing tool;
- an annual snapshot of where they stand with their customers;
- a valuable KPI (Key Performance Indicator); and is
- proof of service consistency.
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This logo speaks volumes
The best way to grow your business is for your customers to recommend you to their family, friends and colleagues. An Australian Achiever Award gives you the opportunity to take full advantage of these happy customer endorsements, extending their influence to an even wider market.
This is not an Award to just pin on the wall. In achieving this award, businesses are authorised and encouraged to use the logo to full advantage in their marketing and business promotions.
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A reward for your great service
Hundreds of businesses benefit from entering every year. They receive feedback on their service levels and secure consistent endorsement for their dependability.
All Achievers that receive over 80% customer satisfaction levels are recognised with an Australian Achiever Award. This allows every achieving business to benefit equally from the massive promotion that surrounds the Australian Achiever Award symbol.
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Evaluate your service levels and stand out from the competition
Australian Achiever Award recognition gives you a competitive advantage. It helps your business growth through:
- an extremely cost-effective marketing tool which highlights your difference over competition.
- a highly credible customer referral tool.
- a morale boost to your staff.
- acting as your own customer research survey ; a resource to help you measure, review and act on your service levels.
- the opportunity to promote and publicly demonstrate consistently high service levels over a period of years.
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Overview
# We run these awards for a separate business category every week for every State and Territory in Australia
# Our measurement is based solely on customer service issues.
# An Administration Fee of $270 applies for 1st time entrants. We are a Self-Funded Awards program.
# We award a Highly Recommended status to all businesses that achieve an 80% plus score. The business receives a benchmark feedback score on their separate results in regard to Timeliness, Attitude, Client Needs, Communication, Value, Care, Overall Perception, Strengths/Weaknesses and Referral.
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Here's how a regular entrant has benefited
June 2009
My company Replicat Pty Ltd has been entering the competition every year (2005-2009). We see numerous benefits to our organisation. The first benefit is that AAA identified both positive and negative trends over the years which allowed us to target areas that are important to our clients and improve the service. In some years we have used AAA as an overall indicator of service. In other years we used AAA as a KPI for a particular market segment – for example, keeping track of the satisfaction of our agents and resellers only. We actually restructured our customer service two years ago based on the detailed feedback AAA provided and sales have grown 25% per annum since. The second benefit is to receive independently verified testimonials from our clients that have real impact in our marketing. The third benefit, after entering the competition for several years, is that we can now show our clients an extended track record of improving service and reliable performance, rather than just an isolated testimonial. We have the highest regard for Geoff, Olivia & the team at AAA. Our enquiries have been answered with the speed and professionalism of an organisation that ‘practices what it preaches' and I am sure that we will continue to enter the competition for many years to come.
Kind Regards
Scott Wilson
Managing Director
Replicat Pty Ltd
CD & DVD Replication - Replicat Pty Ltd - www.replicat.com.au
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...and what a new entrant has to say
June 2009
Receiving this award has lifted the spirits of all the staff and shows that even the little operators hard work pays off. I can't explain the excitement we felt and as the business owner, I had a feeling of proudness and enthusiuasm that only comes with a new customer or such an occasion as this. We have placed the logo on our web page and its starting to prove its worth very quickly. Thanks again to everyone concerned.
Mark Thomas
Intertrans Freight Carriers
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