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Feature Stories
David Markus - Combo IT
Wow! The Team at Combo IT recently succeeded in two magnificent days of becoming Microsoft Gold Certified Partners and receiving first place in the Australian Achiever Award. The Wednesday and Thursday that launched the beginning of the rest of my life!
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Read Davids' account of his remarkable 48 hours.
At Combo IT we were working towards being Microsoft Gold Certified Partners. This was a process that took us three years. We had to have our technicians qualify on the specific Microsoft technologies we work with by sitting some tough exams, we had to apply our training on customer sites and use those sites as reference sites to gain Microsoft Competencies. The final step to achieve Gold was to pass some survey requirements, customer satisfaction feedback which Microsoft undertook. For that we submitted forty customer names and contact details, Microsoft estimate that 30% of those people would respond. We had a response rate of 87.5% and the score that we got from the thirty five people that responded was a 189 out of a possible 200! That gave us 25 points more than we needed so we did not just dribble across the line, we stormed across it. The passing level in partner achievement points is 120 we leapt from 115 to 145 in one step.
We got Gold Certified on 26 July!
On 27 July we received a letter from the Australian Achiever Awards which we have now entered for three years in a row. The letter said Congratulations! Following Judging of…. and we thought 'oh yeah' we were getting highly recommended again, then we read on and to our delight discovered that we had won our division. With a score of 98.27% for customer satisfaction we had won. We are also pleased to share the names of a few of the customers that were reviewed to get this score, Guides Victoria, Society of Hospital Pharmacists Australia, Aboriginal Housing Board of Victoria, LifeGuard Financial Services.
We are now riding a fabulous wave of confidence and expanding our operation. We are already attracting a higher profile of staff and customers, and seeing the reflection on the faces of people we are telling our company story to. Now when we talk to people about great customer service... they just get it, and that really makes a difference to everything we are doing.
As the Director of Combo IT I originally entered the Australian Achiever Awards thinking it was a great way to improve a small business. We are now 11 people and expanding to 15 by the end of the year. The customers we are impressing with this award are large professional organisations. I have been overwhelmed by the response we get from customers and prospects when we mention the award. So it is a big thanks that goes to Geoff and his team at Australian Achiever Awards.
Thanks. David Markus, Director
Highly Recommended 2004
Highly Recommended 2005
Winner 2006
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Mayor of Wyong presents John Forsyth, CEO of Intercept Group, with their Australian Achiever Award
John Forsyth CEO of Intercept Group was presented the Australian Achiever award for Specialized Security Services by the Mayor of Wyong - Bob Graham; at a ceremony on the NSW Central Coast.
The award was presented as part of a seminar that was being delivered by Intercept Group to a visiting delegation of high ranking Chinese Police and Public Security officials looking for information and resources in the training of Crowd Controllers for Large-scale public events.
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The delegation consisted of 21 high ranking officials from different provinces in China in search of a security training company that could assist them with the latest crowd control techniques for their up and coming Olympics in Beijing in 2008.
After much research through different private and government departments, the Australian agent was advised to ring the Intercept Group and asked us if we would do a presentation and seminar to show them how we train our crowd controllers on evacuations and major event security.
Intercept, being a leader in security training techniques in Australia and having the CEO John Forsyth whose company trained hundreds of security guards pre 2000 Olympics; the Chinese thought Intercept were the obvious choice.
After the opening of formalities, the Mayor of Wyong - Bob Graham, rose to welcome the Chinese officials and then presented John Forsyth with the NSW State Winner of the Australian Achiever Award for Excellence in Customer Service.
After congratulating Intercept on their achievement, the Mayor continued on to welcome the guests and received a special gift from the delegation. This gift, one of many presented to Intercept on the day, was a scroll of a hand-painted Chinese lady and the Mayor announced that in recognition of the delegates visit to his Shire, he would hang it in the town hall for all to see.
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The Mayor, as a special treat for our Chinese officials, then proceeded to present and pin an Australian Achiever award lapel pin on each delegate and welcomed them to the country and the Shire.
At the conclusion of the seminar the delegates returned home very proud to have the Achiever award presented to them whilst in Australia.
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This awards program has been great for our business - we have now won 2005, 2007 and now 2009.
As a smaller community we have gained a lot of local i ..
Nepean Regional Security
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