2022 AUSTRALIAN ACHIEVER AWARDS
IT’S YOUR CUSTOMER SERVICE
THAT SETS YOU APART
Australian Achiever is focused solely on independently evaluating, recognising and supporting the growth of businesses that demonstrate remarkable customer service attributes.
Over 4600 individual small to medium size businesses have entered the Australian Achiever Awards over the last 24 years with a great many entering again and again because of the ongoing benefits it provides.
We are independent of any affiliation with Government bodies, Business Associations or any other Corporate body. This Award is not restricted to a single industry and, as a result, imparts a far greater cumulative awareness and ‘branding’effect.
We award remarkable customer service, and we do this in a measured, objective way. However we also commit to being budget and time friendly and don’t demand a high level of investment from you or your clients:
No team of judges
No time consuming written submission
No mystery shopper
No voting system – this is not a popularity contest
No obligatory, costly awards dinner to learn your results
HOW TO ENTER... IN A NUTSHELL
1 CREATE YOUR
BUSINESS PROFILE
2 SELECT YOUR CATEGORY
& NOMINATE YOUR
REFEREES
3 PAY YOUR ENTRY
FEE & SUBMIT
There is a flat fee of $ 279 + GST to enter which covers our administration costs
SELECT A STAGE IN OUR PROCESS BELOW FOR MORE INFORMATION
Entry is quick and simple.
Create your business profile, and then have the ability to login, save and complete your application at any time.
There is a $279 + GST administration fee, with no additional hidden costs and no complicated criteria, such as confidential Financials or Business Plans, as we believe they are irrelevant to the way a business approaches their customer service philosophy.
The awards are conducted across different industry categories that run at different times of the year, so check the closing dates. If your business doesn’t fit into one of the categories, you are able to enter the overall Australian Services & Supplies section.
The Awards are based entirely on Customer Service ratings which are scored on feedback from your own customers. All you have to do is create your business profile, and provide:
• Referee details: names and contact numbers for four customers and a trade supplier
• Payment of the administration fee.
Our staff contact your referees via phone and take them through a five minute confidential survey.
This survey covers such areas as:
• Overall Perception
• Timeliness
• Communication
• Understanding of customer needs
• Friendliness / Politeness
• Care and Attention
• Presentation / Cleanliness
• Value
• Strengths
• Areas needing improvement
• Referral
• Ethics
Your customers determine the results. They are asked to rate their answers to each question and a percentage score is given to the total.
If your business has multiple offices or franchise outlets you are encouraged to enter each office separately. If the offices are location based with different staff at each, we must be able to assess the customer service delivery of each particular office and its staff. In this scenario we offer corporate packages, speak to us to find out more.
Following the review process, all results and feedback are collated into one comprehensive report showing how your business performed against 8 key customer service evaluation criteria; Timeliness, Client Needs, Care and Attention, Value, Attitude, Communication, Referral and Overall Perception. The written report delivers benchmark scoring against each of the criteria, breaking down scores for easy comparison. In addition, the report includes verbatims from customers so you can get a sense of their direct feedback as well as suggested areas for improvement and specific strengths.
This report not only gives you valuable management data, allowing insight into where you and your staff are performing well, it also highlights opportunities to improve performance.
As you work with Australian Achiever year on year you can use the information to set KPIs for your business and staff and to assess ongoing performance improvement, putting strategies in place to optimise you customer service delivery.
Businesses who operate multiple outlets or franchises also have the opportunity to receive our corporate package. Comparative reporting is sent to their corporate head office, and a Group Certification certificate is awarded to those groups who achieve over 80% across all outlets. Speak to us for more information about this opportunity.
Once the research has been completed and the reports collated, all businesses will be notified of their results. Any business with an overall score above 80% gains the Australian Achiever Highly Recommended accolade. Within each of our 26 categories there are also state winners and a National winner, which is a tremendous achievement for any business.
HIGHLY RECOMMENDED
Awarded to businesses who achieve over 80%
STATE WINNER
Awarded to the highest scoring business (over 90%*) in each state, per category. *(differs for Specialised Services)
NATIONAL WINNER
Awarded to the highest scoring business in any category with 3 or more entrants.
RECEIVE:
- Review Report
- Media Release
- Certificate
- Window Decal
- Digital Highly Recommended Logo
- Listing on Australian Achiever Awards Website
RECEIVE:
- Review Report
- Media Release
- Certificate
- Window Decal
- Digital Winners Logo
- Listing on Australian Achiever Awards Website
- Promotion across Australian Achiever Social Media
RECEIVE:
- Review Report
- Detailed Media Release
- Framed Certificate
- Window Decal
- Digital Winners Logo
- Listing on Australian Achiever Awards Website
- Several promotions across Australian Achiever Social Media
- Promotional image
- Winner’s Trophy
- Photo on Australian Achiever Awards Website
HIGHLY RECOMMENDED
Awarded to businesses who achieve over 80%
RECEIVE:
- Review Report
- Media Release
- Certificate
- Window Decal
- Digital Highly Recommended Logo
- Listing on Australian Achiever Awards Website
STATE WINNER
Awarded to the highest scoring business (over 90%*) in each state, per category.
*(differs for Specialised Services)
RECEIVE:
- Review Report
- Media Release
- Certificate
- Window Decal
- Digital Winners Logo
- Listing on Australian Achiever Awards Website
- Promotion across Australian Achiever Social Media
NATIONAL WINNER
Awarded to the highest scoring business in any category with 3 or more entrants.
RECEIVE:
- Review Report
- Detailed Media Release
- Framed Certificate
- Window Decal
- Digital Winners Logo
- Listing on Australian Achiever Awards Website
- Several promotions across Australian Achiever Social Media
- Promotional image
- Winner’s Trophy
- Photo on Australian Achiever Awards Website
Successes are celebrated within the Australian Achiever network with winner announcements across our social platforms and email. We also encourage businesses to recognise and celebrate these important achievements with their staff, colleagues and families.
Importantly, showcasing an Australian Achiever Highly Recommended mantel or win is an unbiased and trusted recommendation. One that has been independently qualified so it’s something worth shouting about.
We give all entrants a series of materials to help them leverage this accolade and promote the well-deserved recognition through your own channels. Some of the coveted materials included a media release to share with your networks, a window decal for your premises, signage or vehicle, certificate to display in for your office as well as the logo itself to use on your website, social media and printed marketing materials. You are authorised and encouraged to use the logo across all your marketing and promotions.
All awarded logos are dated with the specific year of achievement, with the accolade providing a 1-year endorsement. This endorsement illustrates dedication to remarkable customer service and distinguishes your business from competitors.
REAP THE REWARDS OF YOUR
REMARKABLE SERVICE
- Shine a light on your dedication to excellent customer service
- Be judged against your industry peer and give your business the competitive edge
- Validate your customer endorsements and showcase a trusted customer referral
- Display the Australian Achiever Award to increase customer loyalty
- Demonstrate your service consistency and dependability with an ongoing record and showcase of your performance
- Encourage, motivate and reward your staff for their efforts
- Monitor, measure and build on your customer service excellence year on year
ADD A TRUSTED MARK OF QUALITY
TO BOOST YOUR MARKETING EFFORTS
When you achieve an Australian Achiever Awards accolade, you receive an invaluable kit to help you get the most from your achievement:
- Display your window decal at your premises, on signage or in your vehicle
- Display your Australian Achiever certificate
- Display your Australian Achiever trophy (national winners only)
- Feature on the Australian Achiever social media channels (winners only)
- Leverage PR and media coverage opportunities with the Australian Achiever media release
- Get your listing on the Australian Achiever website
- Display your Australian Achiever award logo on your website, flyers, social media profiles, advertising and more
- Make the lapel pin (available for purchase) part of your work uniform
MORE THAN A LOGO
The Australian Achiever logo is a well recognised and trusted mark of quality that Australian businesses have displayed proudly for over 2 decades. It is also something that is looked for by consumers as reassurance of service quality, helping to make brand choice easier. The logo is Trademark protected in order to guard it’s reputation and effectiveness for all businesses using the logo.
To receive this award during these uncertain times is such a great honour
“We are extremely excited & humbled about this win. Especially through these hard times & the uncertain year of restrictions, to receive this award is such a great honour. It shows how hard we have worked to not only make our customers happy but also to make the experience a pleasant one.”
Danny Patrizi | Patrizi Motors
WE ARE CHUFFED, HUMBLED & HONOURED
“I cannot express how chuffed we all are. Nothing makes me happier than when a business experiences great success as a result of our services. To be recognised for our customer service is truly humbling. We are honoured.”
Christopher Melotti | Melotti Media
I really appreciate & value this experience & award
“Thank you so much for everything Australian Achiever does. Without your efforts, small businesses like mine would not have the opportunity to increased exposure and the lovely accolades. Keep up the good work & thanks again, I really appreciate & value this experience & award.”
Stuart Kenny | CSI Criminal Security Intelligence
AN AWARD DEFINITLEY TO BE PROUD OF
“Awards come in all shapes and sizes but earning the trust and respect of our clients for delivering great customer service is definitely one to be proud of for the entire team.”
Jeremy Hanger | Megantic
Australian Achiever is prestigious & well recognised, I ONLY ASSOCIATE WITH THE BEST
“I don’t just enter any awards. I like to be associated with Australian Achiever because it is such a prestigious, well recognised, & national brand. It is reputable & a company I trust. I only associate my business logo with the best.”
Roger Iacobucci | Trees R Us
This award is a BADGE OF HONOUR
“I'm so proud. The logo which comes with this award is a badge of honour.”
Tanya Dunstan | XL Personal Training
EVIDENCE THAT ALL OUR HARD WORK IS WORTH IT
“We are truly humbled and proud of the win. For us to win a national award is outstanding! It is evidence that all our hard work, attention to detail and focus on the customer is worth it.”
Jason Staunton | AllSealedWA
IT'S THE BEST NEWS
“It's the best news. In these uncertain & trying times, it’s great to have received the award to lift people’s spirits & remind customers we are here, we are going forward, & we’ll come out of this stronger than ever.”
Chris O’Shannessy | O’Shannessy’s Quality Tours
THE BUSINESS GETS THE RECOGNITION IT NEEDS TO GROW
“Our clients love to see us awarded for our dedication. The staff love to be acknowledged for their hard work. And the business gets the recognition it needs to grow.”
Michelle Dabb | Aesthetics By Michelle Dabb & Staff
IT’S SO REWARDING
“We get comments all the time about our wall of awards… it’s so rewarding to be recognised for excellence in customer service.”
Jane Spiteri | Clover Beauty
MEANS A LOT TO CUSTOMERS
“The Australian Achiever Awards we win mean a lot to customers and give everyone in our business a really good feeling.”
Chris O’Shannessy | O’Shannessy’s Quality Tours
WHAT EVERY BUSINESS NEEDS TO STANDOUT FROM THE CROWD
“Everyone wants to win this award; it is such an accolade and there is such an enormous sense of pride attached.”
Michelle Dabb | Aesthetics By Michelle Dabb & Staff
SETS A SERVICE BUSINESS APART IN A CROWDED MARKET PLACE
“Being an Australian Achiever Award winner helps to set a service business apart in a crowded market place. It is well worth entering the competition as it helps you to benchmark your business against competitors. It is also a great excuse to talk to your best clients and ask them to participate on your behalf. We have been in the competition many times and won a few. Each time it reminds us to focus on the most important aspect of our business. The quality of service and communication we have with our clients.”
David Markus | Former Founder at Combo
GREAT WAY TO KNOW IF YOUR BUSINESS MEETS YOUR CUSTOMERS’ EXPECTATIONS
"I have been involved with the Australian Achiever awards for 15 years. It's a great way to know if your business meets your customers’ expectations. I highly recommend."
